Frequently Asked Questions

We're a locally owned Manitoba company and have been serving Winnipeg and rural Manitoba since 2013. We're rated 4.9 stars from 160+ Google reviews.

Winnipeg and 100+ communities across 19 surrounding municipalities, from the Interlake to the southeast. See the full list on our Communities We Service page.

Monday to Saturday, 8am to 6pm. Call or text (204) 333-9250.

We offer same or next-day service across Winnipeg and rural Manitoba, including repairs to get a system that has stopped working running again.

Yes. We test your water at no charge, measuring iron, hardness, pH and other relevant parameters, then give you a free, no-obligation written estimate with one all-in price.

Yes. We repair and service all major brands. If your current softener isn't keeping up, have us diagnose it before you replace it. Often a resin, valve or settings fix is all it needs.

It depends on your water hardness, iron level and household size, which together decide the size of system you need. We test your water and give you a free written estimate with one all-in price, so there are no surprises on install day. Call (204) 333-9250 to book.

A properly maintained softener typically lasts 15 to 20 years. The GZ2 valve is serviceable, so worn parts like seals and the piston are replaced individually instead of replacing the whole system.

Most Manitoba well water is considerably harder than city water, and often carries iron as well. For well owners, a correctly sized softener is usually the single biggest improvement to water quality in the home. We test first so you only buy what your water actually needs.

A family of four on a metered GZ2 system typically uses about one 40 lb bag every 4 to 6 weeks, far less than older timer-based softeners that regenerate whether they need to or not.

The GZ2 keeps its clock and programming through a power failure, so there is no reprogramming after a storm. For extra protection, add the optional backup battery: if the power goes out mid-regeneration, it lets the valve return to the service position. Just ask us to include it in your quote.

Off-the-shelf softeners are sized for average water. We test your water first, then assemble a GZ2 metered softener with the tank, resin and settings matched to your hardness, iron and household size. It is installed and serviced by the same local team that built it.

Most residential installs are completed in a few hours on a single visit. We set the system up for your water, show you how it works, and haul away the packaging.

Iron itself isn't a health hazard at the levels found in most Manitoba wells. It's primarily an aesthetic and practical issue — staining, taste, smell, and damage to plumbing and appliances. That said, we recommend a free water test so we can confirm what you're actually dealing with.

Softeners can handle small amounts of clear-water iron. Anything higher overwhelms the resin, fouls the system, and shortens its life. For most Manitoba wells, you need a dedicated iron filter installed before the softener.

If you have well water with significant iron and hard minerals (most of Manitoba), yes. They solve different problems and work together — the iron filter protects the softener, and the softener protects everything downstream.

With proper installation, our iron filter systems typically need annual maintenance. We can put you on a service schedule if you'd like.

It removes both healthy and unhealthy dissolved solids — which is why some systems include a remineralization stage that adds back small amounts of beneficial calcium and magnesium. We'll discuss what's appropriate for your situation.

Modern RO systems use much less rejection water than older designs. Many produce 1 gallon of clean water for every 1–3 gallons run through, and high-efficiency models do even better. The waste water can also be diverted to outdoor use.

Pre-filters and post-filters typically once a year. The RO membrane lasts 3–5 years depending on water quality. We offer reminder services so you never have to track it.

Yes — our residential systems are sized to fit comfortably in a standard kitchen cabinet, with the storage tank tucked beside it. We handle the install professionally so it looks clean and tidy.

If you have hard water (most of Manitoba), yes — RO only treats the water at your kitchen tap. A water softener protects every appliance in your home. They work together; they don't replace each other.

Most municipal water is already chlorinated, so UV is usually not necessary. UV is most valuable for private wells, cisterns, and surface water sources.

No — UV only kills living organisms. For minerals, iron, and chemical contaminants you need a water softener, iron filter, and/or RO system. UV is typically the last step in a complete treatment train.

Once a year. Even if the lamp still appears to be on, its disinfecting power drops over time, so annual replacement is critical for reliability.

Without electricity, the UV lamp can't run. After a power outage, run a tap for a minute or two to flush any untreated water that sat in the line. The system itself resumes normally.

Modern UV systems have alarms and shut-off solenoids that can be configured to stop water flow if the lamp fails. We'll explain your options at installation.