Was having a drop in water quality at our home. Figured we needed some service to our water softener. An Autotrol unit. I wanted somebody who knew their way around softeners and our unit. Called Affordable Water St Andrews. Scheduling was painless, Jamie pleasantly scheduled me right away, service tech called in the morning as planned to give me a ball park time and called again about 15 minutes out. He was running right on time. Points for that. John came out, was organized and efficient. Spent a few minutes discussing my drop off in water quality, went right to work solving the problem. Performed service on the unit, found the issue and addressed it. Didn’t try to oversell me, didn’t try to up sell me. The service call was within the minimum time and price quoted and the parts were minimal. I had a slew of questions which John answered comfortably and confidently. Feel I received good service, good response, good answers and I’m pleased with the experience.
Richard was my service technician and he was very helpful and knowledgeable. He not only knows about water softeners but also about carbon filters and their correct placement. Another company convinced me i needed a whole house filtration system. Richard said it was not in the correct position. I have complete trust in Affordable Water Treatment and their service people and would definitely recommend them.
Dec 15, 2019
For our water conditioning / iron filter and drinking water purification we’ve gone with Affordable’s reverse osmosis and are satisfied. The customers service, communication, and consulting they did for us on both jobs was excellent. Thanks!
Oct 21, 2019
I was VERY pleased with Affordable Water Treatments. Years ago, I worked for a water treatment company for 4 years and know a little about water issues and treatment options. I had Affordable and one other company come to my house and give me a proposal. Affordable was very thorough, John (owner) explained everything to me, actually TESTED my water, showed me what the results meant and explained to me that with the little iron I had in the water, I only needed a water softener. He was very thorough in sizing the equipment and working with me in the areas that I thought could be potentials to place the equipment. The installer came out and did an awesome job installing it and even saved us more space. The other company I got a quote from, (exclusively through Costco so you are actually paying Costco) did not even test my water, took a 1 minute look at the water in my toilet tank and told me we had iron bacteria and that we should probably drink bottled water until we got a proper treatment system. When I said I was getting some more quotes, they actually tried to get me to sign a contract right then that they said I could cancel within 3 days. They said the 5% rebate through Costco was only good through the end of the year which was the next day. It was for a softener and filtering system and was more then 5 times as much as the Affordable quote. They asked about the other company (Affordable) and actually spoke very negatively about them. I did not appreciate the scare tactics, or the rude behavior towards their competitor and the lack of respect for my intelligence. As far as Affordable Water, I would recommend them over and over again. I would give them 10 stars if it were an option. I LOVE my water now. Thanks John and the rest of the team at Affordable.
We are a family business and service Manitoba and parts of Northwest Ontario. Our goal is to provide the the best possible service /water for our customers. We enjoy and look forward to meeting new people in our journey going forward.